Return & Refund Policy
JAX Wholesale sells brand-new merchandise at wholesale prices. To keep prices low, all sales are final. Please review product descriptions, dimensions, and photos carefully before ordering, and contact us with any questions before you buy.
Damaged, defective, or wrong items
If your item arrives damaged, defective, or is not the item you ordered, we'll fix it at no cost to you:
- Contact us within 48 hours of delivery — call or text (904) 582-2567 or email jaxwholesales@gmail.com.
- Include your order details and photos of the item, the damage, and the shipping box/label.
- Keep the item and all original packaging until we resolve your claim.
Once we confirm the issue, we'll send a replacement (if in stock) or issue a full refund, including any shipping you paid. If we ask you to send the item back, we will provide a prepaid return label — you won't pay return shipping for our mistake or shipping damage.
What is not covered
- Change of mind, ordering the wrong size/color, or no longer needing the item.
- Items that have been used, assembled, or altered, or are missing original packaging (unless the item was defective on arrival).
- Opened health & beauty products (body wash, deodorant), for hygiene reasons.
- Damage reported more than 48 hours after delivery, or damage caused after delivery.
- Local pickup orders after the items have been inspected and taken — please check everything at pickup.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.
Canceling an order
You may cancel for a full refund if your order has not yet shipped or been picked up. Call or text (904) 582-2567 or email jaxwholesales@gmail.com as soon as possible.